Hi everyone. For those known members who had a different experience to normal for this reason issue, we’re now going to be sending a few text messages to handle that experience. For all those known people who attemptedto buy a goodybag, but needed to use credit because they inherent able to instead, we’ll be reimbursing them to their credit balance directly. For members who tried to buy credit, and were left with multiple top ups, we’re inviting these to talk to the agent team if they would like to have it reimbursed with their card.

We’re not performing a blanket reimbursement if so because we realize some people would like to keep it on their account to use in future. In either full case, these members will get a text message right to their giffgaff telephone to let them know in greater detail what’s directly highly relevant to them. We’ve been monitoring this example very closely and we are happy to inform you that this concern is now fully resolved and the fault identified and a fix implemented.

Should you have an individual case and you think it could be related to this then please post it in our help section and our community users with help you resolve it and give you the best advice. We are experiencing some unforeseen behaviour and to be able to repair this we’d to put out website on outage. Which means that the known members will struggle to access the giffgaff website and its services.

Sorry for just about any inconvenience this might cause, and we’ll keep you up to date as even as we get more information soon. We are sorry for the inconvenience this might be leading to a hope to have the issue resolved as soon as possible. We are currently experiencing issues on transactional services. This implies our major services (detailed above) are not being processed. However, members are able to access the community and their account details still. Call, text messages and data aren’t impacted by this event.

We are sorry for the inconvenience this might be causing a desire to have the issue resolved at the earliest opportunity. The united team has discovered and implemented the fix. The giffgaff website is back again up and services should be working normally now. We will work although backlog of top-ups that occurred between when the issue started so when the site was placed on outage. The team will be monitoring the services closely although night to make sure they all run as smoothly as possible and we will give you another update in the morning. We really appreciate all the persistence you have shown and apologise for any inconvenience it has caused.

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Hi everyone. For those members who got a different experience to normal because of this concern, we’re now going to be sending a few communications to address that experience. For those members who attempted to buy a goodybag, but had to use credit instead because they inherent in a position to, we’ll be reimbursing them right to their credit balance.

For people who tried to buy credit, and were left with multiple top ups, we’re welcoming them to talk to the agent team if they wish to have it reimbursed to their credit card. We’re not performing a blanket reimbursement in that case because we realize some people would prefer to keep it on the accounts to use in future.

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